Shipping policy

We deliver to all states and territories within Australia. At this time, we do not offer international shipping.

If you are based outside of Australia and would like to be notified when international delivery becomes available, join our Oven List and we will keep you updated.

Delivery is one flat charge per order, worked out from your delivery address. It's the same whatever you order and however many boxes you buy, and the exact price is shown at checkout before you pay.

Order by 5pm Friday (Melbourne time) for that week's delivery. Orders placed after the cut-off go into the following week.

Hand delivery: we deliver across Melbourne every Sunday, fresh from the oven to your door.

Express courier: orders are dispatched on the Monday after the Friday 5pm cut-off and usually arrive Tuesday–Thursday. Regional areas may take longer.

Courier timeframes are estimates and may vary due to carrier delays, public holidays, or weather events. We are not responsible for delays caused by the carrier once the order has been dispatched.

Once a courier order is dispatched, you will receive an email with a tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking information to become active after you receive your dispatch notification.

If you have not received a tracking update after 48 hours, please contact us at hello@sundayoven.com.au and we will follow up with the carrier on your behalf.

We use purpose-designed packaging to keep your order protected and presentable in transit. Where required, we include insulation and coolant to maintain freshness, particularly during warmer months or for temperature-sensitive products.

All boxes are packed with care to minimise movement and ensure your items arrive in the same condition they left our kitchen.

Please ensure your shipping address is correct at the time of ordering. If you need to update your address, contact us immediately at hello@sundayoven.com.au. Once an order is dispatched, we are unable to redirect it.

If a parcel is returned to us due to an incorrect address or a missed delivery with no redelivery attempt, we will contact you to arrange reshipment. A redelivery fee will apply.

If you have any questions about your shipment, please don't hesitate to reach out to our team at hello@sundayoven.com.au. We are happy to help.