Frequently asked
questions

You can browse our current boxes and batches on the Shop page and add items directly to your cart. We release new batches on a rotating schedule, so if something is sold out, join our Oven List to be notified first when we restock.

Our boxes are curated and packed as complete sets to ensure every item is chosen with intention. At this time we do not offer individual product swaps, but our range is designed so that every box feels complete on its own.

Yes. Tick "Make it a gift" on the product page or in your cart and we'll finish the box with a ribbon and a handwritten note of your words, for $4 per box. Each gifted box gets its own note. Every Sunday Oven box also arrives beautifully presented as standard. For corporate gifting with custom branding, visit our Corporate Gifting page.

Yes. At checkout there is an option to include a personal message that will be printed on a card inside your box. Keep it to a few lines and we will make it look lovely.

We currently ship Australia-wide. International shipping is not available at this time, but we are working on it. Sign up to the Oven List to be notified when international shipping becomes available.

We hand-deliver across Melbourne every Sunday. Order by 5pm Friday (Melbourne time) to receive it that Sunday; orders after that are delivered the following Sunday. Courier orders are dispatched on the Monday after the Friday 5pm cut-off and usually arrive Tuesday–Thursday; regional areas may take longer.

Delivery is one flat charge per order, based on your address: free nearby, $2 or $5 across Melbourne (hand-delivered on Sunday), and express courier for anywhere more than an hour away: $15 within Victoria, $20 anywhere else in Australia. The exact price is shown at checkout before you pay.

Every order more than an hour from our kitchen goes by express courier: a flat $15 within Victoria, or $20 anywhere else in Australia. Courier orders are dispatched on the Monday after the Friday 5pm cut-off and usually arrive Tuesday–Thursday; regional areas may take longer.

We use insulated packaging and coolant where needed to ensure your baked goods arrive in perfect condition. Boxes are packed securely to minimise movement and maintain presentation.

Our cookies contain gluten (wheat), milk, egg and soy. Some flavours contain tree nuts. Our kitchen also handles peanuts, so cross-contamination cannot be ruled out. Full details are on our Allergen Information page.

All our current cookies are suitable for vegetarians. They contain milk and egg, so they are not suitable for vegans. We do not currently offer a vegan option.

Shelf life varies by product and is noted on each item at dispatch. As a general guide, most baked goods are best enjoyed within 5–7 days of arrival. Store in a cool, dry place and away from direct sunlight.

No. We use only natural, high-quality ingredients. No artificial colours, flavours, or preservatives. This is non-negotiable for us and part of what makes Sunday Oven different.

Due to the perishable nature of our products, we are unable to accept returns on opened or consumed items. If you are unhappy with your order for any reason, please contact us within 48 hours of delivery and we will do our best to make it right.

In the unlikely event that your order arrives damaged or in poor condition, please take a photo and email us at hello@sundayoven.com.au within 48 hours. We will arrange a replacement or refund promptly.

Please contact us as soon as possible if you notice an error in your shipping details. Once an order has been dispatched, we cannot redirect it. If the parcel is returned to us, we will reship it at a reduced redelivery cost.