Privacy policy

Sunday Oven is committed to protecting the privacy of everyone who visits our website or places an order with us. This Privacy Policy applies to all personal information collected through our website and any related communications.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our website or purchasing from us, you consent to the collection and use of your information as described in this policy.

If you have any questions or concerns about how we handle your data, please don't hesitate to contact us at hello@sundayoven.com.au.

We only collect information that is necessary to operate our business and provide a good experience. This may include:

• Identity information: your name and email address
• Contact information: your delivery address and phone number (where provided)
• Payment information: processed securely by our payment provider. We do not store card details.
• Communication records: messages you send us via email or contact forms
• Browsing data: pages visited, time spent on site, and general usage patterns (collected anonymously via analytics tools)

We do not collect sensitive information such as health data, government identifiers, or financial account details beyond what is required to process a payment.

Your information is used solely to run our business and serve you better. Specifically, we use it to:

• Process and fulfil your orders
• Send order confirmations, dispatch notifications, and tracking updates
• Respond to customer service enquiries
• Send marketing communications you have opted into (such as the Oven List)
• Improve our website and product offerings based on anonymised usage data
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

When you sign up to the Oven List, you are opting in to receive email updates from Sunday Oven about new batch drops, limited releases, and occasional brand news. We will only send communications that are relevant and worthwhile.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly at hello@sundayoven.com.au.

Unsubscribing from marketing emails does not affect transactional communications such as order confirmations or shipping updates, which we are required to send as part of fulfilling your order.

When you place an order, we collect and retain the information necessary to process, fulfil, and support that order. This includes your name, email, delivery address, and order details.

Order information is stored securely and retained for a minimum of seven years for accounting and compliance purposes, in line with Australian law. After this period, records are securely deleted.

When you contact us for support, we may keep a record of that correspondence to help us resolve your issue and improve our service.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our site is used.

Cookies we may use include:

• Essential cookies: required for the site to function correctly
• Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics)
• Preference cookies: remember settings or choices you've made

Most browsers allow you to manage or disable cookies through their settings. Please note that disabling certain cookies may affect how parts of the site function.

We use a small number of trusted third-party services to run our business. These include payment processors, email delivery platforms, and analytics tools. Each of these providers has their own privacy practices and we encourage you to review them.

We only share the minimum information necessary for these services to function, and we do not authorise them to use your data for any purpose beyond providing their service to us.

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Your personal information is stored securely using industry-standard practices. We take reasonable technical and organisational steps to protect your data from unauthorised access, loss, or misuse.

All payment transactions are processed through a secure, PCI-compliant payment gateway. We do not store credit card or banking details on our servers.

While we take privacy seriously and do our best to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of any breach that may affect your data.

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at hello@sundayoven.com.au. We will respond within a reasonable timeframe and in accordance with applicable law.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact us at:

We aim to respond to all privacy-related enquiries within 1–2 business days.