Returns & exchanges

Every Sunday Oven order is checked before it leaves our kitchen. We use careful packaging and, where needed, temperature control to ensure your items arrive fresh and beautifully presented. We stand behind the quality of everything we make.

Due to the perishable nature of our products, we are unable to accept returns on orders that have been opened, partially consumed, or that have been stored incorrectly after delivery.

If your order arrives in a condition that is not up to our standard, please contact us within 48 hours of delivery and we will resolve it promptly.

You may be eligible for a replacement, store credit, or refund if:

• Your order arrived visibly damaged or in poor condition
• The wrong items were included in your order
• A product had a defect affecting quality, taste, or safety
• Your order did not arrive and tracking confirms it is lost

We are unable to offer a return or exchange in the following situations:

• Change of mind after an order has been dispatched
• Opened or partially consumed products
• Incorrect shipping address entered at checkout
• Damage caused by improper storage after delivery
• Orders refused at the door upon delivery attempt

If you believe your order qualifies for a return, exchange, or refund, please email us within 48 hours of receiving your delivery at hello@sundayoven.com.au.

Please include the following in your message:

• Your order number
• A clear description of the issue
• Photos of the damage or incorrect item (where applicable)

Our team will review your request and follow up within 1–2 business days.

We do not offer like-for-like exchanges on perishable goods. If there is an issue with your order, we will arrange either a replacement of the same item or a store credit, depending on availability and the nature of the issue.

Orders may be cancelled within 12 hours of being placed, provided they have not yet been dispatched. To cancel, please email hello@sundayoven.com.au with your order number as soon as possible. Once dispatched, cancellations are not possible.