Policy

Refund policy

Your satisfaction matters deeply to us. We stand behind the quality of everything we make and will always do our best to make things right.

Last updated: April 2026

Our commitment to quality

Every Sunday Oven product is made in small batches with care. We quality-check each order before dispatch and take great pride in what leaves our kitchen. If something does not meet your expectations or arrives in a condition that is not up to standard, we want to know.

Eligibility for a refund or replacement

You may be eligible for a refund or replacement if:

Your order arrived damaged or in poor condition
The wrong items were included in your order
Your order did not arrive within the expected timeframe and tracking shows no updates
A product defect is present that affects quality, safety, or taste

All refund and replacement requests must be made within 48 hours of delivery. Requests made outside this window may not be accepted.

Non-refundable situations

Due to the perishable nature of our products, we are unable to offer refunds in the following circumstances:

Change of mind after the order has been dispatched
Items that have been opened, consumed, or partially used
Incorrect shipping address provided by the customer
Damage caused by mishandling after delivery
Orders that were refused upon delivery

How to request a refund or replacement

If you believe your order qualifies for a refund or replacement, please contact us within 48 hours of receiving your delivery at hello@sundayoven.com.au.

Please include the following in your message:

Your order number
A brief description of the issue
Photos showing the damage or issue (if applicable)

Our team will review your request and respond within 1–2 business days.

Refund processing

Approved refunds will be processed to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Where we offer a replacement instead of a refund, the replacement order will be dispatched within 1–2 business days of approval at no additional cost to you.

Cancellations

Orders can be cancelled within 12 hours of being placed, provided they have not yet been dispatched. To cancel, please email us at hello@sundayoven.com.au as soon as possible with your order number in the subject line.

Once an order has been dispatched, it cannot be cancelled and our standard returns process will apply.

Questions?

We are a small, hands-on team and we care about every order. If something is not right, please reach out. We would much rather fix it than have you disappointed.